How a call is secured, step by step.

A person asks on web chat, WhatsApp, SMS, email or Slack.

Tools learn whom they serve only from a verified token, never from what an agent claims.

Prompt injection and jailbreak detection, toxicity, restricted topics, invisible text stripping, personal data redaction.

An agent gets a tool only because one of its skills needs that capability, at the current process stage.

Default deny: anything not explicitly allowed is refused, including unknown agents and missing fields.

Tools read and write through your systems’ APIs; data is not copied into WATER.

Content that tries to instruct the agent is flagged before the agent acts on it.

Personal data and secrets are redacted before anyone sees them.

Every policy decision is logged and shipped to the audit store.